Find A Grave Reviews and Complaints
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6
ISSUES RESOLVED
590
TOTAL REVIEWS
$220K
CLAIMED LOSSES
$8.5K
AVG LOSS
200K
PAGE VIEWS
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Ask a Question About Find A Grave
Cons
- Customer service
- Unresponsive administrators
- Posting of incorrect information
Pros
- Ability to search for a gravesite
- Photos of grave markers
- Finding information in cemeteries
Need to ask a question | Find A Grave review
I need to know what they base their information on. If there is a month, day and year of death, where did that information come from? They could explain the various sources of their data on their website in an "About" page. Why don't they do that? Maybe they could charge for "extra services."
Review
Service
Find A Grave Genealogy Record
Pros
- No charge
Cons
- Small charge might improve service
Can not sign in | Find A Grave review from Princeton, West Virginia
cant sign in with my email. I did forgot my password but still can not sign. Please help me. donnamariebuckeye@yahoo.com
Review
Product
Find A Grave Account
Reason of review
cant sign in
Wrong Birthdate " DAY " at my Grandmother's site. | Find A Grave review
My Grandmother's memorial page: ELSA A. GAISER WALLACE--has her Birthdate listed as: 22 April 1889; that shows a wrong day. My Grand-- mother's Birthdate is 19th of April 1889. She was married Exactly on her 17th Birthday: 19th April 1906! Hope you will Please rectify that and make the necessary adjustment. Thanks a Million, your site is otherwise Extremely Awesome. . . thanks again--be Well, have a Super Day , Robert the Wallace P. S. My E-MAIL: SirWilliamWallaceForAlba@gmail.com
Review
Service
Find A Grave Genealogy Record
Pros
- Gives some good information
Cons
- Wrong information
Reason of review
Wrong data on my Grandmother's memorial page.
Preferred solution
Let the company propose a solution
I was the one person in my family doing family history and took great joy in sharing what I found. When I discovered Find A Grave I thought it would be a good place to share my family. Then a close cousin of mine passed. I wanted to filli a special memorial for them. 2...
View full review
Review
Reason of review
Poor customer service
Preferred solution
Control of myy family memorial
Leave our loved ones alone | Find A Grave review from Billerica, Massachusetts
Update by user Oct 05, 2019
I want my photos back - i am ready to call my attorney as those pictures mean a lot to me and to my family you can not treat me in this manner and get away scott free . you will pay one way or the other
Original review posted by user Sep 17, 2019
they have been messing around with my memorials since 2014 taking photos from my husband and putting them with my aunt??????? they have removed family photos saying they did not meet company standards. they have volunteers that go to your memorials and add pictures. people that have no connection to your family. they have facebook page and twitter page. you can use findagravesupport@findagrave.com. they are based in Utah but do not give a phone number for contact. they have no business messing with our deceased relatives. that is your family not theirsReview
Help getting access to the cemetery | Find A Grave review
I start doing research on a Cemetery called Mindenmines cemetery. I have done research and have found dates and obit and Im working on getting it cleaned up .i have gotten a laywer to get it cleaned up . There was a lady that was helping us but she stopped and i have asked her to transfer the people to the Notforgottencemeteries2019@gmail.com that is under the info to fixing abanded cemeteries. But she is refusing to do so .and one of them is my 5th great grandma and a baby cousins can you please help me or tell me what to do
Review
Incorrect information on graves | Find A Grave review
I need to contact the individuals who have posted incorrect information concerning my grandmother, grandfather, greats, etc. I do not know how to contact the submitting individuals. The information they have posted is completely inaccurate having my grandmother a half-sibling to her father and my great-grandmother married to her father-in-law. This information needs to be corrected immediately! I do not know where the submitters obtained their information, but I need to get it corrected immediately!
Review
Product
Find A Grave Website
Pros
- Gives some good information
What was the source of find a grave on an ancestor of mine.
According to FIND A GRAVE my g-g-grandmother Adaline D. Johnson was buried in Mt. Hope & Mausoleum Cemetery in the city of Urbana Ill, in Champaign County Illinois. Yet when I wanted to get some information from the manager of the cemetery, they told me she was not buried there. Is it possible to find out the source of your information. I am not able to locate her day, or month of death just the year 1885. I have Affiliate Record Identifier: 169478800 If that would help Adaline D. Woolley Johnson
Review
Connecting the deceased to another family member | Find A Grave review
How do you connect the person in the memorial that you had created to another family member who has recently died. In this case I would be connecting her to her sister. In the old version of FAG, there was a place to do this and one just had to put in the memorial number.
Review
One of the worst companies in the usa | Find A Grave review from Saint Paul, Minnesota
This is a terrible company. They are out to take your money and do nothing for you. They don't even have a phone number where they can be contacted. No phone number is a sign that the company is doing illegal things and is being run by crooks.
Review
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The other person didn't delete your memorial. Members do not have that ability.
The likely scenario is: someone (any member) saw both memorials and used the 'Report duplicate memorials' utility. Find A Grave administration looked at both memorials, determined the other one was the first legitimately created memorial and merged your duplicate into it.
It is unfortunate that you chose to use Find A Grave without understanding the purpose and policies of the site. Had you understood those two things, you probably would not have had unreasonable expectations of being able to manage the memorials of ALL your relatives.