Unclaimed
Find A Grave
Reviews and Complaints
250K
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694
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200K
PAGE VIEWS
6
ISSUES RESOLVED
Find A Grave Reviews
Rebuttal to Memory Keeper #4723****
memory keeper 4723**** messaged me stating i needed to make better photographs... I take offense to this as I have never received a complaint in the past.. MK 4723**** provided no way to contact her .... I would have gladly returned to the grave and re-photographed... Please contact her about this matter... I considered the message rude... Thank you, Larry Feagans 4719**** 230*-577-****
ID
Location
Columbus, Mississippi
I have been doing genealogy for about 10 years, yesterday I decided to use Find A Grave site. I looked up my mother, imagine my surprise when I found someone had placed a stranger on their memorial stating this was their daughter I am an only child, and I am very much...
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3 comments
PissedConsumer2111477
#2111477
I have found the same with my grandma
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ID
Location
Scarbro, West Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIm not able to log on my account
we had a black out &;; I lost all my passwords from this so I need you to fix it from your end please. I sponscerd alot of people w $5 so no ads appear & need to leave my loved ones messages
ID
Location
Dover, Delaware
Pros
- Old format
- Cemetery listings
Loss
$200
Preferred solution
just get me up & running again
New Reviewer
To ask how to put grave site and pictures on your web site , this is a very difficut process to do. no one can understand your system.
how do you put information on your site? When I put location of grave site it rejects the location The location is in the woods with other graves dated in the early 1800's Send me instruction about *** to put this on your site. lwrspirax@***.com
ID
Location
Jackson, Tennessee
Preferred solution
instruction
Can not sign in to account
says account locked too many tries. Will not let me sign in. Account Carolyn Caldwell c_caldwell@***.net password was Krlyn12. address 2350 birdsong rd.,vicksburg, ms 39183
ID
New Reviewer
Maintenance of Memorial's
Find A Grave There has been no response to suggested edits submitted on, 10 Nov 2019, for memorial ID: 4402****, maintained by Susan Clemons, contributor 4694****. On Memorial ID 4402****, Spouse, Memorial ID 4402****, incorrectly listed as Parent. On Memorial ID 4402****, Children incorrectly listed as Siblings: Children: Mary Hosea, 4402****; Thomas Hosea Jr., 4402****; James Hosea, 4402****; Margaret W. Hosea, 4402****; Helen Katherine Hosea Rash, 4480****. On Memorial ID 4402****, Spouse 4402****, incorrectly listed as Child. Dates on Indiana, Death certificate, attached to 4402****, and county health record, does not correspond with dates on headstone. Upon the signing of the death certificate, local authorities will typically issue a certificate of disposition of remains, also known as a burial permit. Contributor: Rob Seifman (4841****) and Ancestry.com paying customer. On September 8, 2020, received the following email from Ms. Clemons: I don’t remember this but I always recommend requests be put in one at a time by the person making requests. For example children have to have mother and father added to each individual child. You can do that and submit your changes to FAG. I suggest you do as many as you can to eliminate errors. It is the responsibility of Ms.Clemons to preserve the memorials in her care from decline in quality when notified by a customer of numerous errors. I
1 comment
ID
Service
Find A Grave Genealogy Record
Pros
- Cemetery listings
Cons
- Maintenance of memorials
Preferred solution
Find A Grave to make customer suggested edits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChurch columbariums
How can I add a churches Columbarium to the Find A Grave Site? These are grave sites and they should be added. Thank you Sally
ID
Pros
- Good resource
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI’d like to know about my uncle’s memorial.
Apparently, there were two memorials made for my Uncle, Lorn Draves...mine and someone else. Instead of contacting either of us, mine got deleted and has been turned over to Find A Grave management. Id really like to have it back, since he was my favorite uncle. Please help me.
1 comment
ID
Location
Midland, Michigan
They won't reply to my message.
Someone posted an incorrect picture at my uncle's page. The message to the person who posted it went unanswered, so then I messaged Find a Grave. They also have not responded.
User's recommendation: Don't bother to try to get customer service from Find a Grave.
ID
Location
Jackson, Michigan
New Reviewer
Bad ID for memorial created during your service interruption
Memorial for: Dora Richardson - Hillcrest Cemetery, Hamburg, Erie, New York Can't access "invalid Memorial ID" Please Fix FIND A GRAVE ID 4874**** EMAIL fred_phil@***.com
ID
Preferred solution
Fix or delete memorial
New Reviewer
Strangers create memorials without family approval
I have been researching genealogy for over 20 years. The information available via Find a Grave is usually in Ancestry. My family is upset because my relatives' (including my father and brother) private family cemetery, located on private property (we have the deed) and owned by the family for almost 100 years was entered by a stranger without permission. This person is an author who lives in another state. She photographed the headstones and created memorials. She even listed my very alive mother as deceased because her name is on a double headstone with my dad. Then, she ignored requests to transfer those memorials from various family members. Find A Grave will not intervene on all of the memorials because aunts, uncles, and cousins are not within 4 degrees of relationship. She is a stranger who committed a crime to access the cemetery! She has thousands of memorials. I doubt she is related to many of them. I grew up with these people and loved them. Find a Grave should require memorials to only be created by a family member.
User's recommendation: Complain and Keep Complaining.
3 comments
ID
Service
Find A Grave Customer Care
Pros
- Gives some good information
Cons
- Strangers create memorials & refuse to transfer to relatives
Preferred solution
Let the company propose a solution
Find A Grave information on memorials can not be trusted as truth.
I agree with the statement above in reference to Mary E. Payne and BlueJay. I am retired from the Smithsonian Institute with a Masters Degree in DNA Analysis. I am Mr. Kidd (who wrote the item above) second cousin on his fathers side. BlueJay states that my grandparents (Robert and Sarah Kidd) lived in a small town south of Louisville because she has a census that shows it. What she is not aware of is that anyone that is at that address on April 1st and staying for a month or so (reguardless if they own a home someplace else) is counted at the residence they were at on April 1st. My grandparents were staying at my fathers home with us because my mother was gravely ill and my dad needed some extra help. Their main and permanent residency was in East Bernstadt Ky. It is incorrect information like this that Find A Grave allows to go on that makes the sight very unreliable in its information. Other information that Mary E. Payne had been a supposed account of one of our relatives traveling across Cumberland Gap in the mid to late1800s and seeing Daniel Boone's initials carved in a tree. Having worked for years with the Smithsonian I find this hard to believe as 1) Any such historical relic of that type would have been removed long ago and 2) It has been long told that this legend as a myth as no such carvings has ever been established. The best family research sites around are 1) Ancestory 2) MyHeritage and 3)FamilySearch. But even with these sites, it is important to double check any information you find and then, double check it again. I can not begin to tell you how many complaints I have heard over the years concerning Find A Grave. As stated above, BEWARE!
User's recommendation: BEWARE! There are other more reliable websites.
ID
Location
Savannah, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefusal of memorial transfer
I am a direct line of a memorial on Find a Grave, I created a memorial of this person added bio, family members, exact D/O/B etc. After creating this memorial I saw that another person had created a memorial on this person under incorrect spelling and info that was not "fit" for a deceased person. I asked for transfer, was never answered by the individual that "owned" the memorial. Then I noticed that my memorial was tagged as a duplicate and Find a Grave transferred my memorial bio, pictures, family members and corrected info over to the individual that I asked transfer from. Now she has this memorial (she "owns" it because her grandfather line murdered my line). Find a Grave thinks this is appropriate!? Family members should be allowed to manage family members. I would like memorial ID# 16790**** transferred to me. This memorial is in my city, her mother is the sister to my gr gr grandmother and is not related to the individual that is now managing. I am really upset that my hard work and bio is now in the ownership of a non family member. My contributor ID is 4865****, Theresa Casler Dutton
User's recommendation: Do not trust litigation from Find a Grave.
2 comments
ID
Service
Find A Grave Genealogy Record
Pros
- Cemetery listings
Cons
- Theft of original memorials i created
Preferred solution
transfer of memorial to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWasn't able to log in to my original Find a Grave account
Because I have a new email address, I was not able to log into my supposed current acct at tomvcl@***.com That acct no longer exists. There's no way I could log in to update my acct with the new email address of geefwiz456@***.com Now I've had to create a new acct with you in order to send this note. ... and of course have lost all my memorials, etc. Is there any way I can salvage my original account? i.e. the memorials and photos of family members that I had entered in to Find a Grave? Thanks, Tom VanCleve
ID
Pros
- Good resource
- Find a grave effectiveness
Cons
- No phone contact
Preferred solution
Read my note to them. What I'm asking for is in there
New Reviewer
Payment
I was thanked for a payment and I didn't authorize. Can you tell me what this is for? Ann010759@***.com
ID
Preferred solution
Full refund
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Find A Grave
You obviously do not understand how the site works.