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Terrible Experience

Most of what is on findagrave is made by bored house wives in a race to compile as many memorials as time will allow. Most of what is posted is inaccurate info......they don't bother researching - you may have first cousins with the same name. But these women care nothing about research - all they care about is creating more and more memorials and most of the time the info is inaccurate. If you inform these women they get mad, Find a grave hierarchy gets involved and bans u 4 telling these bored women their info is incorrect and should be removed.
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3 comments
#1842682

perhaps your information is incorrect.

#1847510
@PissedConsumer1842682

I agree with you. He needs more education.

#1910693
@PissedConsumer1842682

I doubt the OP's info is wrong. You are probably one of those hoarders who will not transfer to a relative. SMH

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ID
#1810375 Review #1810375 is a subjective opinion of poster.
Location
Hilliard, Ohio
New Reviewer

Be careful, check your FAG # Carefully!!!!!!!

Update by user Mar 01, 2020

Wrong FAG # for my profile

Original review posted by user Mar 01, 2020
My name is John M. Harper. I created an account with my ID# assigned by FAG as 4972****. This was created so I could seek to transfer profiles of my family members to my profile. Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john.harper.5784@***.com
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ID
#1809676 Review #1809676 is a subjective opinion of poster.
Product
Find A Grave Profile
Cons
  • Need to have better customer service contact
Loss
$11
Preferred solution
Give me the correct FAG #
New Reviewer

Impossible to contact this company

I wanted to make changes in an incorrect Find a Grave entry. I tried to start an account, but the site would not respond. I tried to contact them from their site electronically, but couldn't get past the captchas. You won't find a phone number anywhere.
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1 comment
#1848130

Very few free sites have a phone number, too expensive to operate. The first item under help is how to contact find a grave and list multiple ways to contact them: edit@***.com info@***.com cemetery@***.com etc website feedback at the bottom of the page Contact at the bottom of the page forums link etc.

ID
#1798081 Review #1798081 is a subjective opinion of poster.
Cons
  • Impossible to contact
Preferred solution
Company must contact me

Family

Yes.. I am asking that the memorial for 3525**** to be deleted it is incomplete memorial of the one that I have made this is my family this is the one I made1857**** and I done this in 2007 MillieBelle is not accepting messages so please delete
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1 comment
#1840539

I have had constant problems getting any information changed through this MillieBelle as well and she states that she does not answer emails and will not transfer memorials even though she is not related in any way. What is the point!

I have complained of her inaction to FAG many times but never get any satisfaction. FAG is just a numbers game!

ID
#1787898 Review #1787898 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

BEWARE!!!!!

I along with my mom, my aunt and a second cousin had our accounts deactivated from Find A Grave all because of two people who claimed to be relatives that weren't, Mary E. Payne aka Mary E. P Find A Grave # 20637**** and Roni McFadden aka Bluejayln # 4703****. They were constantly posting things on our immediate family memorials that weren't true. Each time, one of us in the family would politely attempt to correct them on something that they had posted that was incorrect and each time, they would get very nasty and just posted more and more untrue things on purpose. All of us filed several complaints (with proof) to Find A Grave without anything ever being done. Not one thing. And now each one of us have had our accounts closed down for what Find A Grave said was harassment without any proof (because there was none or if something was submitted by one of these two, nothing was done to make sure that they were true). No one in our family that was on Find A Grave has never been anything but nice to these two. The only time that I got a little heated was in a complaint due to Mary E. Payne stealing my photographs that I posted on Find A Grave and then she filed a complaint against me to Find A Grave and accused me of of stealing Her Photo's. This Whole Find A Grave is VERY Unprofessional and one Can Not Go By Anything that is posted on the memorials because if this happened to us, then there are other memorials out there that have incorrect information on them
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1 comment
#1908857

The whole website shut down? LMBO

ID
#1771424 Review #1771424 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
The whole website needs to be closed down.
New Reviewer

GREAT WEBSITE FOR RESEARCHING. i HAVE FOUND A LARGE AMOUNT OF ANCESTERS ON THIS SITE.

Update by user Jan 23, 2020

I HAVE HAD TROUBLE TRYING TO ACCESS CERTAIN CEMETERIES'

Original review posted by user Jan 23, 2020
i HAVE BEEN HAVING TROUBLE PULLING UP CEMETERY LOCATED IN LIBERTY TOWNSHIP UNION COUNTY INDIANA.AT ONE TIME I SAW A MESSAGE THAT READ SOME TOMBSTONES WERE DOWN AND WERE STACKED UP BUT IT LISTED WHO THESE TOMBSTONES BELONG TO.
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ID
#1770546 Review #1770546 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Pros
  • I liked old format better
Reason of review
Problem with delivery
New Reviewer

When merging graves

i would like to know is running this company
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2 comments
#1814556

It is owned by Ancestry. Com.

I filed a complaint with them on Find A Grave and was told that one of their division managers connected to Find A Grave would contact me. Never happened. And, there are no phone numbers to call anyone on Find A Grave. Heck, they have my father being married to someone that he never was married to and that he had other children.

The Truth of it all, I am an only child. SO, you can not go by what you see on Find A Grave as gospel

#1826713
@Ernest F K

What have you done to correct the memorial?

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ID
#1764732 Review #1764732 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Valuable resource

It's valuable resource for research purposes for genealogy. But when other members don't respond or have the option of not to message them then why do they bother having a profile or even be a part of the website? In which you cannot even make connections to the admin of the website. It's frustrating.
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1 comment
#1814557

Awful Site full of false relatives and no way to control it as Find A Grave does absolutely Nothing.

ID
#1764276 Review #1764276 is a subjective opinion of poster.
Pros
  • Good resource
Cons
  • No communication

Adding FAG Memorials to Ancestry

When adding memorials to Ancestry the capability to add family members that are linked has gone away, how can I get that capability back? Thanks, Renette Day #4693****
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1 comment
#1848135

It never went away. I use it all of the time. Go to a memorial in Find a Grave, select Save To, then select Ancestry which will log you into your ancestry acct.

ID
#1762051 Review #1762051 is a subjective opinion of poster.
Location
Amarillo, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Watch Out

Anyone can post on loved ones site; good or disturbing, and make their own site for your lives ones. Did not think to save posted photos as info removed but happened. Find a grave NEVER helps or replies but let the person of interest in death take over site.
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2 comments
#1814559

Yep! I was kicked off and my account deleted and no reason was given to me other than I was a stalker.

Okay, so I guess when one person that is not a relative continually post incorrect information on my immediate relatives sites and I attempt to correct them that I am a stalker. This Site Is A Farce

#1814566
@Ernest F K

So true; relatives cannot correct but others can, and FAG saves their errors.

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ID
#1757341 Review #1757341 is a subjective opinion of poster.
Pros
  • Family friends can see loved one
Cons
  • Posts by non friends or family are damaging
Reason of review
Poor customer service
Preferred solution
Not allow persons involved in death to take over sites
New Reviewer

This is a great site for finding and linking relationships, verifying information and a great addition to your genealogical research experience.

For about a month, when I enter a name or a memorial number, it will come up on the screen for about 3 seconds and then just disappears. I have restarted my computer numerous times. Deleted the current connection and reconnected multiple times. I am a genealogist and am currently adding photographs to my local cemetery on Find A Grave. I am currently working on seven different trees for others. Please help me solve this current perplexing problem. I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly.
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ID
#1747744 Review #1747744 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • I used to love it using the old web site
Cons
  • Difficulty using website
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Seek legal advice, File a complaint with your state Attorney General, Better Business Bureau and or consumer services.

Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy. The person who posted the listing is not known to the family and does not accept messages through findagrave so we could not request removal from them. Three emails to findagrave requesting the listed be removed over a four month period have gone unanswered. Our family is afraid for our safety.
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1 comment
#1826714

If you are the copyright holder, you absolutely can get your copyrighted material (i.e. obituary or photo) removed. You simply have to write a letter containing the required information.

ID
#1746565 Review #1746565 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don't use their information

Find A Grave - Don't use their information
Find A Grave - Don't use their information
Find A Grave - Don't use their information
Find A Grave - Don't use their information
FindaGrave volunteer Chuck Black refuses to change the correct spelling of my mother's maiden name. Ironically he is a cousin whose mother had the same maiden name. The entire memorial is listed as van Brocklin rather than Van Brocklin (or VanBrocklin) with no source document. He has made numerous errors in the family information including a child attributed to my 2nd great maternal grandparents who never even existed. I can't get that removed from the information. For whatever reason this individual seems to enjoy weaving myths including one derogatory remark about my great aunt's ex husband and yet had listed a person with a similar name.
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ID
#1745642 Review #1745642 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • I used to love it using the old web site
Reason of review
Poor customer service
Preferred solution
Find a Grave should bring these discrepancies to Chuck Black
New Reviewer
I submitted some information to what turns out to be a page he/she created and manages to which I received the following response: ~~~~~~~~ Ellis memorials and/or Eddy/Eady >;;;;;;;;;;This is OUR family and we will maintain our memorials accordingly and as we see...
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2 comments
#1908860

How did you submit the information?

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Resolved
ID
#1731573 Review #1731573 is a subjective opinion of poster.
Reason of review
Problem with FAG member
Preferred solution
Not mad at Find A Grave (see attached letter)
New Reviewer

Hope you get help

My name is Char Wilcox and I have ancestors from the Ooten line. I wanted to try and communicate with someone who left a flower on my ancestor's grave, but can't because I don't remember my password, could you please assist in this.
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1 comment
#1809172

Often flowers and memorials that are left on graves are not from individuals that have anything to do with the memorials are families they are left on. This function is a free-for-all, and like it or not, that’s how Find a Grave has set it up. If you can’t remember your password, try logging in using the email you used when you signed up, then choose the option for “forgot password” or “reset password.” You should receive an email to lead you through this process and then you will have access back into your account.

ID
#1724064 Review #1724064 is a subjective opinion of poster.
Product
Find A Grave Account
Pros
  • I have had success in the past
Cons
  • Customer hard to locate
Reason of review
Poor customer service