Unclaimed
Find A Grave
Reviews and Complaints
250K
CLAIMED LOSSES
694
TOTAL REVIEWS
200K
PAGE VIEWS
6
ISSUES RESOLVED
Find A Grave Reviews
New Reviewer
False Information
False information on Grave Site. When you post a family written Obituary, the facts in that Obituary may not always be the truth. Case in point Fictitious Native American Indian Chief!!! The person I am referring to created an alter ego proclaiming himself to all of a sudden to be a famous Native American Chief. He fooled some into believing this and when he died, it was written in to his obituary. He in fact has never been a Chief-Records will prove this! But people doing Genealogy will blindly follow this and think this is truth. You have created a monster by copying Obituaries!!!
User's recommendation: Do not believe everything Written in Obiuaries on Find a Grave.
ID
Pros
- Gives some good information
- I used to love it using the old web site
Cons
- Posting incorrect info
Preferred solution
Let the company propose a solution
New Reviewer
Unable to access my FAG account # 4717****
Message says my email/password are not correct. email address is correct since I receive edits, etc via email so I changed my password and still will not let me access my FAG account. Barbara Pargament bpargament2001****@***.com
ID
Pros
- I love to volunteer
Cons
- Customer service
Preferred solution
Allow me email access to FAG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTransfering
FAG transferred some of my family members info to "project mgr". Without my knowledge. On Sept 12th my sister died, I posted her info on FAG the same day. Someone else added a pic of her and her headstone in November. The memorial was then transferred to them. When I complained, FAG suspended my account
User's recommendation: Check regularly to see if they've stolen your work.
2 comments
ID
Pros
- Retaliation for asking question
Cons
- New format of find a grave
- Posting of incorrect information
- Poor staff
Preferred solution
Let the company propose a solution
New Reviewer
Gave info to manger & they dumped the management on me
Memorial # 1352**** Donald C Carter. Manager dumper Marylin W. 473****. If you don't find some one to manage, this will sit with out a manager at the helm. If I had wanted the job, I would have asked to do it. Never was interested. Thought Marylin knew something about the man my father met in France after they both got shot down in WWII.
User's recommendation: Remove me as a member of Find A Grave!
2 comments
ID
Location
Gardnerville, Nevada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSusan Schwartz works for Fairview Cemetery
Update by user Apr 12, 2020
Nothing
Original review posted by user Apr 11, 2020
Using FAG volunteers, memorials, &;;;;;;; photos.on behalf of Daniels Funeral Home the owner of Fairview Cemetery. If contributors do not transfer memorials to her then she Demands memorials be deleted, then repost them. She is /was a Paid employee of Fairview Cemetery. Susan Schwartz is Using Ancestry, a profitable business PAY for the website , data, etc. for Daniels Funeral Home a profitable business. Using volunteers without their knowledge to bennifit Daniels Funeral Home the owner of Fairview Cemetery. She posts lies, slander; false allegations on Contributors' bio page if they question her. Even gone so far as to threaten Volunteers with Mike Watkins, Representative for Daniels Funeral Home / Fairview , and a former attorney that they "will" go after them. She is using photographs that volunteers have taken of the headstones , for the bennifit of Daniels Funeral Home. She has volunteered thru FAG to "manage" the Fairview Cemetery, so she can & does abuse the access, plus since she is an Employee of Fairview Cemetery, she has access to Confindinal Records, & has on countless occasions called family members. Bottom line, Daniels Funeral Home owner of Fairview Cemetery has an unbalanced, unethical employee & they are to cheap to pay & provide a professional website for the cemetery. ID
Product
Find A Grave Website
Pros
- Family friends can see loved one
Cons
- Gestapo management techniques
- Inability to file complaints with company
Preferred solution
Let the company propose a solution
My suggested edit on my father was not being met in over a year
Thank you for your help The situation has been resolved. My fathert's memorial has been transferred over to me to maintain Finally heard from original person who posted the original memorial.
User's recommendation: If you have a problem, please get in touch with findagrave help line.
ID
Location
Williston, North Dakota
New Reviewer
Deleted Family member page Sophia Sevier (Garoutte)
My 4x out Great Grandmother Sophia Sevier (Garoutte) page was deleted. Michael Antonie Garoutte Sr her father was angry at the Seviers over the marriage of John Sevier Jr &; Sophia Sevier (Garoutte). I guess the Garoutte's thought this part of the family died out, nope still going strong with old members and new members. On our family tree write up is the part of the Garouttes up and down the lines of names. I'm a SAR member # 208245, which my descent went through John Sevier Jr & Sophia Sevier (Garoutte). Please advise about my family descent which has been proved. I'm not angry with Find A Grave about this, I have issues with the Garouttes on this issue which happened over 200 years ago. Also Sophia Sevier (Garoutte) is not listed in Michael Sr & Sophia Garoutte (Smith) children list of names.
ID
Location
Auburn, California
Product
Find A Grave Profile
Preferred solution
make Sophia Sevier (Garoutte) listed on her Garoutte family's page
New Reviewer
Very difficult to traverse the app.
No instructions on how to correct mistakes. No instructions at all. No instructions on how to start a new search for different person.
ID
Preferred solution
Deliver product or service ordered
Terrible Experience
Most of what is on findagrave is made by bored house wives in a race to compile as many memorials as time will allow. Most of what is posted is inaccurate info......they don't bother researching - you may have first cousins with the same name. But these women care nothing about research - all they care about is creating more and more memorials and most of the time the info is inaccurate. If you inform these women they get mad, Find a grave hierarchy gets involved and bans u 4 telling these bored women their info is incorrect and should be removed.
3 comments
ID
Location
Hilliard, Ohio
New Reviewer
Be careful, check your FAG # Carefully!!!!!!!
Update by user Mar 01, 2020
Wrong FAG # for my profile
Original review posted by user Mar 01, 2020
My name is John M. Harper. I created an account with my ID# assigned by FAG as 4972****. This was created so I could seek to transfer profiles of my family members to my profile. Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john.harper.5784@***.com ID
Product
Find A Grave Profile
Cons
- Need to have better customer service contact
Loss
$11
Preferred solution
Give me the correct FAG #
New Reviewer
Impossible to contact this company
I wanted to make changes in an incorrect Find a Grave entry. I tried to start an account, but the site would not respond. I tried to contact them from their site electronically, but couldn't get past the captchas. You won't find a phone number anywhere.
1 comment
ID
Cons
- Impossible to contact
Preferred solution
Company must contact me
Family
Yes.. I am asking that the memorial for 3525**** to be deleted it is incomplete memorial of the one that I have made this is my family this is the one I made1857**** and I done this in 2007 MillieBelle is not accepting messages so please delete
1 comment
ID
Location
Kansas City, Missouri
New Reviewer
BEWARE!!!!!
I along with my mom, my aunt and a second cousin had our accounts deactivated from Find A Grave all because of two people who claimed to be relatives that weren't, Mary E. Payne aka Mary E. P Find A Grave # 20637**** and Roni McFadden aka Bluejayln # 4703****. They were constantly posting things on our immediate family memorials that weren't true. Each time, one of us in the family would politely attempt to correct them on something that they had posted that was incorrect and each time, they would get very nasty and just posted more and more untrue things on purpose. All of us filed several complaints (with proof) to Find A Grave without anything ever being done. Not one thing. And now each one of us have had our accounts closed down for what Find A Grave said was harassment without any proof (because there was none or if something was submitted by one of these two, nothing was done to make sure that they were true). No one in our family that was on Find A Grave has never been anything but nice to these two. The only time that I got a little heated was in a complaint due to Mary E. Payne stealing my photographs that I posted on Find A Grave and then she filed a complaint against me to Find A Grave and accused me of of stealing Her Photo's. This Whole Find A Grave is VERY Unprofessional and one Can Not Go By Anything that is posted on the memorials because if this happened to us, then there are other memorials out there that have incorrect information on them
1 comment
ID
Reason of review
Poor customer service
Preferred solution
The whole website needs to be closed down.
New Reviewer
GREAT WEBSITE FOR RESEARCHING. i HAVE FOUND A LARGE AMOUNT OF ANCESTERS ON THIS SITE.
Update by user Jan 23, 2020
I HAVE HAD TROUBLE TRYING TO ACCESS CERTAIN CEMETERIES'
Original review posted by user Jan 23, 2020
i HAVE BEEN HAVING TROUBLE PULLING UP CEMETERY LOCATED IN LIBERTY TOWNSHIP UNION COUNTY INDIANA.AT ONE TIME I SAW A MESSAGE THAT READ SOME TOMBSTONES WERE DOWN AND WERE STACKED UP BUT IT LISTED WHO THESE TOMBSTONES BELONG TO. ID
Location
Chattanooga, Tennessee
Pros
- I liked old format better
Reason of review
Problem with delivery
New Reviewer
When merging graves
i would like to know is running this company
2 comments
ID
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Find A Grave
Patricia, I am so sorry about your sister, may she eternally rest in peace and fly high, and know that she is by your side and supporting you all the time. This has happened to me, when the accounts I have added that are related to me, get stolen by a lady who then says she has accepted care when in reality, she didn't even ask for permission.
Then things get duplicated so there are double siblings. Hopefully, our issues get resolved, and once again, my most sincere condolences regarding your sister.
That is so wrong! That site needs to seriously change how they handle this type of atrocity.
What a shame! Karla K.