If they are going to make changes, then ask their subscribers what change(s) they would like to see, not what the administrators want changed.
And, add a damn phone number, so we can call in when we have a problem, and not just using an email address to contact you by, then wait 4 or 5 days for a reply. My problem is now, not 4 or 5 day later. *** by that time, I have already forgotten what my problem was in the first place, but you are probably hoping I will do that anyway.
And too, when we call in, make sure it isn't out sourced to a country like Pakistan, or India, where we, as customers, can actually understand what the person trying to help us is saying.
Reason of review: Poor customer service.
I didn't like: Having to change my passcode.