Not resolved
2.4
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
Poster decreased review rating.
22 comments

At first *** appears to be a wonderful site for family memorials and family tree help... But BEWARE, what you write on their site NEVER belongs to you.

The admins who work for f.a.g, own everything, they can-&-do give your work to whoever they wish and you are NEVER NOTIFIED of it... Or responded to when found and ask WHY. All anyone has to do is write *** and ask for a memorial transfer that in 99.9% of the time is granted. Then that new person has the right to delete your writings, rearrange and/or rewrite all your hard work.

The only thing they cannot do is delete the original memorial, but they can sure-enough rewrite it... AND if you get mad, angry or upset, and notify the admin of that area (example: Raleigh County, W.Va.), you like MANY OTHERS can-&-do find themselves/yourself deleted off Find-a-grave with one click of that admins mouse, and ALL your writings at that time are taken over by ***... You have NO Recourse for assistance... NO Help is offered to you, even when you ask for it...

The admins rule, and there is NOTHING you-or-I can do about it...

BE SMART AND STAY AWAY FROM ***... BE PROUD OF YOUR RESEARCH AND KEEP OWNERSHIP OF IT YOURSELF FOREVER !!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
GoodCitizen
#1356526

Your post is full of misinformation. When you add anything to ***A..G.., it is covered by their Terms & Conditions that say that you grant them "perpetual" permission to "host, store, copy, publish, distribute, provide access to and otherwise use such material, including, hosting and access on co-branded services of that material, and to use the data contained in that material as search results and to integrate that data into the Service or other services as Find A Grave or the Group Companies deem appropriate."

The admins of the site are simply employees.

Everything is owned by ***A..G.. and their parent company Ancestry. They do not give "your work" to others without a reason, such as a required transfer or merging a duplicate (because duplicates are not allowed). You are not notified because you agree to follow their policies.

It is not true that all "anyone has to do is write ***A..G..

and ask for a memorial transfer that in 99.9% of the time is granted." Rather 99.9% of the time, they only transfer if the relationship between the person requesting the transfer and the deceased person is one of the "required" relationships listed in the FAQs. If someone is banned from the site for objecting to a merge or transfer, it was probably because they were rude, crude or abusive to other members and/or the admins.

Anonymous
to GoodCitizen #1517384

What a person of subnormal intelligence !

You May Also Like