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Terrible online community. Terrible admin.

1.7
Was a member for over 10 years. Has contributed more than 6000 memorials. At first I felt good about what I was doing but after a few nasty messages I gave up and quit contributing. A couple years later I decided to try it again. I enjoyed what I was doing and felt like I was helping people (for awhile). Then I discovered how nasty many of the other members are. And how worthless the administration is. If you want to be belittled. Told off. Argued with. Reported for any slight other members feel you committed (you'll then receive an email from admin telling you you've been reported, which means you are automatically guilty, and other penalties may occur). This site is nothing but a haven for cyber bullies.

User's recommendation: Don't do it.

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#2169103

My mom has done Find A Grave since inception traveling around our county taking pictures and posting. She received a book from a family asking her to post their info.

She also takes requests to go find graves. She passes on admin rights to any one who asks.

She has been bullied on Find A Grave for over a year now. A person with 4 identities somehow knows every time she makes an entry and then duplicates her entry and asks for a merge and reports.

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#2144810

6000 memorials is excessive. Nobody creates that much volume and has any feeling for what they do.

FindAGrave encourages such compulsive behavior. If u cannot break free u need help.

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#2203152
@PissedConsumer2144810

?!&

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ID
#3014499 Review #3014499 is a subjective opinion of poster.
Pros
  • Nice site
Cons
  • Poor staff

GPS inside graveyard directions are incorrect

1.0
Set GPS at grave. Walk away from that grave. I want to find that grave from the GPS I just set from the other side of the cemetery and the directions on how to find that grave again using the GPS I set doesnt take me back to that grave. It is way off the mark.
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#2876877 Review #2876877 is a subjective opinion of poster.
Location
Kingston, Oklahoma

Thousands of errors, adding names to the wrong families

1.0
Full of errors; adding memorials to the wrong family. Admins giving memorials to friends and banning long-time contributors. Errors are copied to Ancestry.
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#2069916

some long times who hangout there day after day are so miserable and cranky, and extremely pompous arrogant that they need to be banned. AND they need to seek some emotional help. FDAG is a great site.

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#2858703 Review #2858703 is a subjective opinion of poster.
Cons
  • Needs a better way to contact when there are errors
Preferred solution
Website nees oversite. For starters, Mr. Marik and his admin friends should be banned.

Unhappy

Thank you, message not working. Anything blue we can click on but when I do, it turns black and unable to send thank you message.
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#2823042 Review #2823042 is a subjective opinion of poster.
Location
Norman Park, Queensland

Ancestor

1.0
Find A Grave - Ancestor
I was transfer the wrong memorial I'd. I am related to Elizabeth Schultz id# 10616**** and they transferred me someone else's grave. I am really disappointed with their customer service and attention to detail and the length of time to correct the issue. Sherry

User's recommendation: Have a customer service number that has a findagrave employee working at that can actually help. This email only is to time consuming and clean to difficult to get a acceptable outcome.

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#2759036 Review #2759036 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Need to get in contact with

I am trying to get in touch with Spring Valley Cemetery, Larkspur, Colorado. The number on the website has been disconnected. My dad has nine spaces there and I would like to be able to place his headstone there.
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#2769981 Review #2769981 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Verified Reviewer New Reviewer

Theft

2.7
Find A Grave - Theft
Someone stole my uncle's profile! I called them and they refuse to cooperate, I see they are doing this to hundreds of ppl. As far as I know on Find a grave, you can't do that. I created, and I also managed 5 profiles all family and I found the persons that stole them...
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#2049697

No I did the originals (profiles) even the pictures they took of him, we were all at the cemetery as well. They took and copied the whole profile however you want to describe it, it is all of my pictures and his information along with all family member pictures , I know no one has the rights to them and yet they are claiming all the profile info.

That was not on an obit only family would know most details. Yes there is ta phone number, hey are under the umbrella office of Ancestery.com I did my homework thank you.

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#2726498 Review #2726498 is a subjective opinion of poster.
Pros
  • Excellent to reference for family and friends
  • Excellent resource for family research
  • Public can count on site for correctness of posted info
Cons
  • Impossible to contact
Preferred solution
Let the company propose a solution

I can't get on your site any longer on my iphone

Still cannot search on find a grave website don't know the problem I have always been able to get on with my iphone
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#2672372 Review #2672372 is a subjective opinion of poster.
Location
Marietta, Georgia

Sexual comment on findgrave page

1.0
*** off. No business with u. *** employee make fun of dead. *** you. Ancestry will get no money from me ever. Garbage company that wont fix mistakes and give you the runaround instead.
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#2028626

How many times are you going to post this same b.s.?

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#2644164 Review #2644164 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Sexual comment on findgrave page

There seems to be no communication worth having so far. Another company that cant be reached person to person. I am just doing my genealogy this year and I am not going to use Ancestry or find a grave. I wish my ancestors were not on this site. Very unprofessional etc to say the least. John Andersen. My ggg grandfather is Thomas Ellwood Rose and his wife Not turnblower. Trumbower. I wrote Anderson who runs the page n said thanks for what u do. He changed her name this week. Middle school ??

User's recommendation: Now… no way.

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#2026241

Were you drinking when you posted this?

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#2628217 Review #2628217 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer New Reviewer

I can't log in. It says my " page not found error 404".

5.0
After exploring the 'net, I discovered Find A Grave changed operating system requirements without informing consumers ahead or after the change. The customer service line said agents weren't available, and told you to go to customer service online. However, I'm only a "guest "and wasn't allowed in to this section of the site. I'm no longer considered a member. Requesting to get into my own member page is an "error" as I've not updated my software. No hours for customer service were stated.

User's recommendation: If the site works, side it when you can. For now, it's still free. However, where Ancestry.com is part of the network, I would be hesitant to pay their premium prices with the lack of customer service.

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#2553779 Review #2553779 is a subjective opinion of poster.
Product
Find A Grave Website
Preferred solution
In the future, advise customers ahead of major software update needs. In the meantime, I will see if I can access this site at the library. If I can, it won't be as convenient, but will still be somewhat accessible.

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Will not remove my name from deceased’s bio

1.0
My name listed in bio of deceased person's site without my permission and the manager will not remove it.This person is not my relative and they do not have my permission to put my name as a contributor in the bio. The manager dream Weaver will not respond to dozens of attempts to get them to remove it. Find a grave will not respond either. They are violating the law.

User's recommendation: Stay away from this app!!

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2 comments
#2052329

I agree. It’s impossible to talk to anyone. They will protect a famous person but not a regular one.

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#2039066

We need to create a law and sue this company! ASAP

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#2524721 Review #2524721 is a subjective opinion of poster.
Product
Find A Grave Website
Cons
  • No one will remove incorrect information
  • No phone contact
  • Incorrect info and unprofesstional
Preferred solution
Remove my name completely from the bio of Maddox Jones born 2013 died 2021 in Georgia, USA. I did not give consent to have my name published to that memorial site. I am not related to that person.
New Reviewer

Misinformatin

those submitting information are stating the Gresham Cemetery in Eaton County, MI, is in Vermontville. That is incorrect, Gresham Cemetery in Charlotte, MI.
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#2484920 Review #2484920 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

To find why pine grove cemetery Prince Albert Ontario shows record not found 2626****)

4.3
1) memorial Id 12997**** Homer Owen Martin birth date should be 8 nov 1923 in sunset memorial park south Charleston WV. 2) would you please tell me how to access Pine Grove Cemetery in Prince Albert Ontario Canada. Thank you Im extremely happy with your hard work.

User's recommendation: I give them the highest kudos.

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#2474474 Review #2474474 is a subjective opinion of poster.
Location
Pell City, Alabama

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Sponsored memorials not allowing 30 pictures

5.0
I sponsor memorials for some of my family members. I noticed when I post a picture, it says I can post 30 pictures, not 20, for memorials I sponsor. I'm trying to load more pictures on my ex-husband's memorial and I the website won't let me. Please advise me how I can post the 30 pictures that I am permitted to do. Sandy Lyle FAG ID 4737****
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#2001685

From Find A Grave's Help file: 1. Each contributor can upload a maximum of 5 photos for a memorial.

2. A memorial can have a maximum of 20 photos from all contributors. 3.

The sponsor of a memorial may add an additional 10 photos (for a total of 30 on the memorial). The person who sponsors can only add 15 (the 10 from sponsoring and the original 5).

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ID
#2458225 Review #2458225 is a subjective opinion of poster.