Contact Find A Grave Customer Service
How to Reach a Person at Find A Grave
Verified Contact Information
Toll-Free Number:
-
1-800-401-3193United States
Customer Service:
-
1-800-958-9073Canada
-
1-801-494-8595Other Locations
-
+61 180 025 1838Australia
Customer Service:
support@findagrave.com
General Info:
info@findagrave.com
Legal:
thirdpartyauthorizationrequests@ancestry.com
Authorized Agents
Find A Grave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Find A Grave Phone Number
1 (800) 401-3193
Average Hold Time
00:00:57
Average Calls duration
5 minutes
Most Popular Find A Grave Email Address
support@findagrave.com
Find A Grave Live Agent Availability
32% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Find A Grave Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Find A Grave Phone Number | 1 (800) 401-3193 |
| Average Hold Time | 00:00:57 |
| Average Calls duration | 5 minutes |
| Most Popular Find A Grave Email Address | support@findagrave.com |
| Find A Grave Live Agent Availability | 32% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| Find A Grave Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 60% phone, 40% email |
| Common Reasons for Contact | Request for information, account and return/ replace |
| Prepare before the call to Find A Grave | Nothing |
Contact Information
Find A Grave Website:
Find A Grave Help Center:
Corporate Office Address:
Find A Grave
1300 W Traverse Pkwy
Lehi,
Utah
84043-5373
United States
Other Info (opening hours):
Hours:
Monday - Thursday: 09:00 - 16:00
Summary of Find A Grave Customer Service Calls
247
TOTAL
CALLS
CALLS
04:25
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Find A Grave?
Request for Information Question:
- “For information”
- “I have questions”
- “Need help”
Account Question:
- “To reconcile my profile”
- “Sign on issue, password reset”
- “Can not log in”
Return/ Replace Question:
- “Name change”
- “Name correction”
- “Our name is spelled incorrectly on Find A Grave The correct spelling is Friar Find A Grave has spelled it ***. I would like this corrected. This *** are located at *** *** Ga for *** & ***. Thank you for you.”
Product/ Service Question:
- “Cannot access website.”
- “Having trouble accessing the website”
- “503 Server Error or flowers not saving”
Website/ Application Question:
- “To get my Mom added to site she was left out of her Family's history on site”
- “My daughters grave site”
- “The information you have on your website is totally wrong you have got my one grandfather's name on my mother's side mixed up with the grandfather's name on my father's side I do not know how in the world y'all did that it needs to be corrected”
Payments and Charges Question:
- “Unauthorized memorial”
- Unauthorized change to my memorial
- “Dispute”
Shipping and Delivery Question:
- “Trying to locate where is my step grandfather *** (***) *** located in *** in ***, ***”
- “Enter location of a cemetery”
- “Mistaken grave location”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel”
Other Question:
- “Personal”
- “Deceased person”
- “I can’t find “not buried in a cemetery “ on add memorial on my iPhone?”
Compare Find A Grave Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Find A Grave