I had been a findagrave member for seven years. I'd posted hundreds of death certificates and created several memorials with pictures and nice write ups.
I noticed after Ancestry bought findagrave, their website started going downhill. Ancestrys website is pretty bad too and they've been promising they're going to an Oracle based platform to try to reduce the many many errors on their site. Anyway I took a genealogy break for about six months and then recently logged onto both sites. I discovered that findagrave's site was completely changed and it was RIDDLED with errors.
I got all kinds of error messages and it was kind of a shock. I sent email messages to firstname.lastname@example.org and email@example.com. I sent them screenshots attached to my iCloud mails of the error message and exactly what I was seeing. There were so many errors I probably sent a dozen emails in one evening.
The screenshots were so they could see what I was seeing. Not only did I send a dozen messages to them with screenshots, but I also lamented that they'd destroyed a website that operated flawlessly for over six years. So yes, I was complaining in my emails about what was happening. Not only were there many errors, but now the findagrave website actually REDIRECTS you to some "you have won a prize" etc and if you tried to get off that page back to where you were, the back button wouldn't let you navigate back.
The user was slammed!! The only way out was to close down that "free prize page" and type in the findagrave URL in a new browser window. So yeah, I complained a lot that night. And what did findagrave do???
They actually BANNED me that night without explanation. I assume it was for my complaining to them. Instead of being grateful they were getting direct feedback on a user's experience and were being sent actual screenshots, they simply decided to ban me for complaining to them. My only consolation is that I didn't give findagrave any $$, unlike Ancestry who has suckered me several times.
I thought they might have cut over to the oracle platform beofre buying another six months last week. But no, it's way iff as I'm still getting lots of error messages on Ancestry. Findagrave must be using the same incompetent programmers. I don't know about you, but I hate paying for a web service and then get riddled with lots of error messages.
So beware everyone, don't complain to findagrave. You might get banned too.
Product or Service Mentioned: Find A Grave Website.
Reason of review: management banned me due to my complaining.
I didn't like: Gestapo management techniques.