Product: Find A Grave Customer Care Clear all filters (22 of 22 reviews match)
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Find A Grave Customer Care Review

3.5
Details
The site owners, are self serving, number hungry. They don't care about linking families together only, numbers and looking like they Care about the individual.
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Review
#1016605 Review #1016605 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
1.8
Details

Update by user Mar 11, 2017

After following their instructions to the letter, and sending my complaints to customersolutions@ancestry.com, they verified my name, and address and used all that information to remove and black ball me from the use of find a grave ; they are perhaps the most...

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5 comments
GoodCitizen
#1343823

Thanks for the good laughs, @GriersonOrigins!! I'm rolling on the floor.

Literally wiping the tears from my eyes. See, everyone who uses the site is bound by the "Terms of Use". If you don't like the terms, don't use the site.

If you don't use follow the Terms, they'll disinvite you from using the site. It's their sandbox so they decide who is or is not allowed to play there.

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Review
#1005601 Review #1005601 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Pros
  • Directions i got from ancestry dot com in utah
Cons
  • Took my details didnt me their last name is suspicious
Reason of review
Poor customer service
Preferred solution
CHANGE OF MANAGEMENT & RESPECTFUL TREATMENT OF THE PUBLIC
1.5
Details
I set up memorials for my blood relatives and made some friends on the site and contributed in all good faith originally.However, after some very rude comments and abuse over a few months period, I decided to leave, close my memorials and assumed that would be an end...
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7 comments
Anonymous
#1284258

That is an invasion of privacy. Indeed!!!

very rude and I feel sorry for you.

I hope you can fix the problem, or tell someone to leave your family alone! Who do they think they are anyway?

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Review
#1004714 Review #1004714 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I find it difficult to find a contact email for anyone at Find A Grave. And there is no phone number for contact either. This is frustrating when you have a questions that can't be answered through Q&A section. All I want to know is how do you get a memorial number...
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2 comments
Anonymous
#1274764

First, if you haven't already, you'll need to create an account.

Once you've done that, navigate the site to the page for the cemetery where your grandmother is buried. Click on "Add a name to this cemetery" on the right.

Fill in the form with your grandmother's info and submit.

Once the memorial is created, you can add the link by going to your grandfather's memorial and copying the memorial number (at the bottom of the page). Go back to your grandmother's memorial and click "Link family members" then paste the number into the box for the Spouse.

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Review
#992087 Review #992087 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
There is no administration of any website that is worse than Find-A-Grave.I had been contributing for many years, when a group of us, who were working the same county, decided to join together to manage all the memorials we had as one unit. We were all getting up there...
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4 comments
GoodCitizen
#1343830

They recently posted in the Find A Grave 'Community Forums' that group memberships are not allowed.

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Review
#974708 Review #974708 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
Find A Grave is valuable for several reasons--it's more comprehensive than the competitive site, there is sometimes information provided by volunteers that cannot be found elsewhere, and a certain number of the volunteers are really good people and you can sometimes...
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16 comments
Anonymous
#1256565

That's all because Ancestry.com bought findagrave. Figures.

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Review
#967002 Review #967002 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
4.9
Details
My experiences with Find A Grave volunteers has been wonderful. They have been expediently responsive, cordial and most helpful. No complaints at all from my standpoint. God bless the majority of volunteers who, without their efforts, would stifle interests in family...
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1 comment
Anonymous
#1255408

I've only had a very few of the FindAGrave posters be unkind or unwilling. Most have been very helpful and willing to assist where I needed it.

I find the community and the people at the website to be wonderful.

So I have no issues with them. I love using the site.

Review
#953117 Review #953117 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Good customer service
4.3
Details
When I tried to register with a valid email address, I got error message saying invalid email address. The verification process to prove "human" status is confusing. There is no way to contact the administrator except by US Mail service. I'm required to enter at least...
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3 comments
Anonymous
#1234129

The "Help with Find A Grave" section (also known as the FAQs) has a list of email addresses under "Help...I have a question. How can I contact Find A Grave?"

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Review
#936900 Review #936900 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service
Loss
$1
Preferred solution
assist me to register
I contacted Find-A-Grave this morning as I recently learned that this notorious DieHard was now PIRATING my memorials - taking memorials I had created, somehow deleting them and creating her own, leaving out much of the information I had posted such as bios, but...
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11 comments
00000
#1269012

findagrave suddenly deleted my 2 dead friend funerals by suspend my account without proper reasons given

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Review
#915317 Review #915317 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Cons
  • Theft of original memorials i created
  • Posting of incorrect information
  • Others deleting memorials i created
Reason of review
Poor customer service
Preferred solution
Restoration of my pirated accounts by DieHard and to have her sufficiently reprimanded or permanently removed from the website
1.6
Details
I have had issue with other find a grave members. Find a grave allows contributors to hide behind anonymity. Recording this information for posterity should require transparency. I used to really like find a grave but no longer. They did not read my e-mail to them...
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3 comments
Lee9764
#1190131

Duplicates are merged because only one memorial per person is allowed.

Members can be contacted thru the Edit tab's 6th option on any memorial they manage. It is really that easy.

You said Find A Grave did not read your email and were unresponsive. What was your email about and what response did you need or want?

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Review
#858290 Review #858290 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service