Redwater, Texas
Not resolved
1 comment

I have submitted several edits to Ellen Stevens #47128166. There has been no response and her Bio and messages are disabled.

I wonder if she is still active.

Deloris Gueterman #48536566. Thank you for your help in this matter.

Product or Service Mentioned: Find A Grave Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1331397

Years ago you could email edit at findagrave dot com and in reasonable time get a resolution to a problem. Then Ancestry.com bought Find A Grave and the admin side has gone downhill.

If you call Ancestry (no way to call Find A Grave really) you get "it's all volunteer" or "they are eight weeks BEHIND in doing corrections!" or the like. Never used to be that way! They would fix it, email or politely explain why they could not. Now you need to join *** forums (separately) and read to figure out your problem.

I have seen duplicated records where a graver put ten plus relatives in the wrong city, wrong cemetery; any normal edit was never fixed, no reply. When *** was emailed (four times) they admitted he was deceased, amended his profile, but NEVER FIXED HIS ERRORS! So today--good luck. Read the rules and FAQs online then select other departments to email (info at findagrave dot com) or you may never get a reply.

Are all staffers unpaid there? Why can't Ancestry HQ manage it better since they own it--set up a new system to manage it?!!