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They won't reply to my message.

1.0
Details
Someone posted an incorrect picture at my uncle's page. The message to the person who posted it went unanswered, so then I messaged Find a Grave. They also have not responded.

User's recommendation: Don't bother to try to get customer service from Find a Grave.

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ID
#2135196 Review #2135196 is a subjective opinion of poster.
1.0
Details
I have been researching genealogy for over 20 years. The information available via Find a Grave is usually in Ancestry. My family is upset because my relatives' (including my father and brother) private family cemetery, located on private property (we have the deed)...
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2 comments
Anonymous
#1935020

They did the same to my mothers headstone. Took a picture without consent and put it online.

My mothers burial was private and we even kept obituary offline. These *** come along and take a picture and put it online. That is an invasion of privacy.

So now I keep watching to see if they do it again. I will take legal action.

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ID
#2125855 Review #2125855 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Pros
  • Gives some good information
Cons
  • Strangers create memorials & refuse to transfer to relatives
Preferred solution
Let the company propose a solution
1.0
Details
I agree with the statement above in reference to Mary E. Payne and BlueJay. I am retired from the Smithsonian Institute with a Masters Degree in DNA Analysis. I am Mr. Kidd (who wrote the item above) second cousin on his fathers side. BlueJay states that my...
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ID
#2111408 Review #2111408 is a subjective opinion of poster.
Location
Savannah, Georgia
1.0
Details
My experience with Find A Grave is that the contributors with thousands of memorials and add hundreds a week are obsessive hoarders. They are not related in any way to those memorials, but they REFUSE to transfer them to family members unless you are within the RULES...
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ID
#2107514 Review #2107514 is a subjective opinion of poster.
Location
Stockbridge, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Update by user Jul 28

Received no apologies do far only sarcasm when I request information as to what it was that I did to promote my account being deleted.

Original review posted by user Jul 28
Several months ago when I was a member of Find A Grave. I filed complaints on two people (Mary E. Payne and Toni McFadden) who were...
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2 comments
Anonymous
#1910688

What a shame. I too have seen my ancestors on my mother's side with a lot of incorrect info.

Like you wrote, they add relatives that are not related, omit the ones who are.

SMH! Karla K.

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ID
#2085074 Review #2085074 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • Cemetery listings
Cons
  • Incorrect info and unprofesstional
  • Just anyone can add an insert with the wrong information
Preferred solution
Apology

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Refusal of site to admit me

1.0
Details
I tried to correct an erroneous description for the birthplace of an ancestor. Findagrave kept asking me to confirm I was not s robot!

User's recommendation: Don’t rely on their accuracy!

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ID
#2031566 Review #2031566 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Difficulty correcting erroneous info on a grave

1.0
Details
I tried registering with this web engine and it kept requiring me to confirm I am not a robot with photos of fire hydrants and such for 15 mins. It never let me in. I am an attorney in Atlanta and descendant of Dr Andrew Battle buried in LaGrange in 1842. He was born in Edgecombe County NC and it clearly states that on the headstone yet they list his birthplace as Troup County, Georgia!
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ID
#2031556 Review #2031556 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Had comments posted on my immediate family buy a Find A Grave member (BlueJay) who is so distant a trip that she isn't related, post incorrect information. Then I had my uncle / godfather and who I am named after Memorial taken out of my management and placed under...
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ID
#1939906 Review #1939906 is a subjective opinion of poster.
Preferred solution
Apology

Beware

1.0
Details
As a person who was interested in stuff like this, I hated the community! My cousins grave got stolen and when I asked kindly for it back, I was harassed by people. I also added some photos of someone, this woman gets mad at me telling me to delete them in respect for the family (you can do unlimited photos on this persons grave so I dont think its that big of a deal). Just dont even bother with this site. I have since deleted my account and I dont bother going back on. Bullying is pretty common on there.
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1 comment
Anonymous
#1859739

In case someone says something, this person was not a family member of the person I added photos of nor does she know the family. She told me this so I don’t exactly understand why she got so pissed off by it.

ID
#1910114 Review #1910114 is a subjective opinion of poster.
Location
Austin, Texas

Find A Grave Products and Services Reviews

Product or Service Reviews
Website  172
Genealogy Record  1.7 77
Account  38
Profile  3.0 18
Forum  1.0 22

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Latest Question

finding jazzman717

I have been trying to contact jazzman717 via find a grave. I take care of a cemetery and this person often updates info on this site. I run a museum in our town and have been given boxes of old local newspapers which have...

Find A Grave Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transfering

1.0
Details
FAG transferred some of my family members info to "project mgr". Without my knowledge. On Sept 12th my sister died, I posted her info on FAG the same day. Someone else added a pic of her and her headstone in November. The memorial was then transferred to them. When I complained, FAG suspended my account

User's recommendation: Check regularly to see if they've stolen your work.

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1 comment
Anonymous
#1910691

That is so wrong! That site needs to seriously change how they handle this type of atrocity.

What a shame! Karla K.

ID
#1891315 Review #1891315 is a subjective opinion of poster.
Pros
  • Retaliation for asking question
Cons
  • New format of find a grave
  • Poor staff
  • Posting of incorrect information
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Susan Schwartz works for Fairview Cemetery

1.0
Details
Update by user Apr 12

Nothing

Original review posted by user Apr 11
Using FAG volunteers, memorials, &;;;;;;; photos.on behalf of Daniels Funeral Home the owner of Fairview Cemetery. If contributors do not transfer memorials to her then she Demands memorials be deleted, then repost them. She is /was a Paid employee of Fairview Cemetery. Susan Schwartz is Using Ancestry, a profitable business PAY for the website , data, etc. for Daniels Funeral Home a profitable business. Using volunteers without their knowledge to bennifit Daniels Funeral Home the owner of Fairview Cemetery. She posts lies, slander; false allegations on Contributors' bio page if they question her. Even gone so far as to threaten Volunteers with Mike Watkins, Representative for Daniels Funeral Home / Fairview , and a former attorney that they "will" go after them. She is using photographs that volunteers have taken of the headstones , for the bennifit of Daniels Funeral Home. She has volunteered thru FAG to "manage" the Fairview Cemetery, so she can & does abuse the access, plus since she is an Employee of Fairview Cemetery, she has access to Confindinal Records, & has on countless occasions called family members. Bottom line, Daniels Funeral Home owner of Fairview Cemetery has an unbalanced, unethical employee & they are to cheap to pay & provide a professional website for the cemetery.
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ID
#1865744 Review #1865744 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • Family friends can see loved one
Cons
  • Inability to file complaints with company
  • Gestapo management techniques
Preferred solution
Let the company propose a solution

Terrible Experience

1.0
Details
Most of what is on findagrave is made by bored house wives in a race to compile as many memorials as time will allow. Most of what is posted is inaccurate info......they don't bother researching - you may have first cousins with the same name. But these women care nothing about research - all they care about is creating more and more memorials and most of the time the info is inaccurate. If you inform these women they get mad, Find a grave hierarchy gets involved and bans u 4 telling these bored women their info is incorrect and should be removed.
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3 comments
Anonymous
#1842682

perhaps your information is incorrect.

Anonymous
#1847510
@PissedConsumer1842682

I agree with you. He needs more education.

Anonymous
#1910693
@PissedConsumer1842682

I doubt the OP's info is wrong. You are probably one of those hoarders who will not transfer to a relative. SMH

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ID
#1810375 Review #1810375 is a subjective opinion of poster.
Location
Hilliard, Ohio
1.0
Details
I along with my mom, my aunt and a second cousin had our accounts deactivated from Find A Grave all because of two people who claimed to be relatives that weren't, Mary E. Payne aka Mary E. P Find A Grave # 20637**** and Roni McFadden aka Bluejayln # 4703****. They...
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1 comment
Anonymous
#1908857

The whole website shut down? LMBO

ID
#1771424 Review #1771424 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
The whole website needs to be closed down.

Seek legal advice, File a complaint with your state Attorney General, Better Business Bureau and or consumer services.

1.0
Details
Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy. The person who posted the listing is not known to the family and does not accept messages through findagrave so we could not request removal from them. Three emails to findagrave requesting the listed be removed over a four month period have gone unanswered. Our family is afraid for our safety.
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1 comment
Asiana
#1826714

If you are the copyright holder, you absolutely can get your copyrighted material (i.e. obituary or photo) removed. You simply have to write a letter containing the required information.

ID
#1746565 Review #1746565 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't use their information

1.0
Details
Find A Grave - Don't use their information
Find A Grave - Don't use their information
Find A Grave - Don't use their information
Find A Grave - Don't use their information
FindaGrave volunteer Chuck Black refuses to change the correct spelling of my mother's maiden name. Ironically he is a cousin whose mother had the same maiden name. The entire memorial is listed as van Brocklin rather than Van Brocklin (or VanBrocklin) with no source document. He has made numerous errors in the family information including a child attributed to my 2nd great maternal grandparents who never even existed. I can't get that removed from the information. For whatever reason this individual seems to enjoy weaving myths including one derogatory remark about my great aunt's ex husband and yet had listed a person with a similar name.
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ID
#1745642 Review #1745642 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • I used to love it using the old web site
Reason of review
Poor customer service
Preferred solution
Find a Grave should bring these discrepancies to Chuck Black