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Seek legal advice, File a complaint with your state Attorney General, Better Business Bureau and or consumer services. | Find A Grave review

1.0
Details
Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy. The person who posted the listing is not known to the family and does not accept messages through findagrave so we could not request removal from them. Three emails to findagrave requesting the listed be removed over a four month period have gone unanswered. Our family is afraid for our safety.
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Review
#1746565 Review #1746565 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't use their information | Find A Grave review

1.0
Details
Don't use their information - Find A Grave review
Don't use their information - Find A Grave review
Don't use their information - Find A Grave review
Don't use their information - Find A Grave review
FindaGrave volunteer Chuck Black refuses to change the correct spelling of my mother's maiden name. Ironically he is a cousin whose mother had the same maiden name. The entire memorial is listed as van Brocklin rather than Van Brocklin (or VanBrocklin) with no source document. He has made numerous errors in the family information including a child attributed to my 2nd great maternal grandparents who never even existed. I can't get that removed from the information. For whatever reason this individual seems to enjoy weaving myths including one derogatory remark about my great aunt's ex husband and yet had listed a person with a similar name.
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Review
#1745642 Review #1745642 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • I used to love it using the old web site
Reason of review
Poor customer service
Preferred solution
Find a Grave should bring these discrepancies to Chuck Black
1.0
Details
My name is Char Wilcox and I have ancestors from the Ooten line. I wanted to try and communicate with someone who left a flower on my ancestor's grave, but can't because I don't remember my password, could you please assist in this.
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1 comment
Anonymous
#1809172

Often flowers and memorials that are left on graves are not from individuals that have anything to do with the memorials are families they are left on. This function is a free-for-all, and like it or not, that’s how Find a Grave has set it up. If you can’t remember your password, try logging in using the email you used when you signed up, then choose the option for “forgot password” or “reset password.” You should receive an email to lead you through this process and then you will have access back into your account.

Review
#1724064 Review #1724064 is a subjective opinion of poster.
Product
Find A Grave Account
Pros
  • I have had success in the past
Cons
  • Customer hard to locate
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Nov 30, 2019

Ancestry continues to raise membership prices. Since findagrave is part of them now, I'd say 1/4 of my annual dues is a waste.

Update by user Nov 30, 2019

Too much information on this site to use for genealogy.

Original review posted by user Nov 30, 2019

I have quite a few memorials on findagrave. Evidently, since Ancestry bought it, things...
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1 comment
Anonymous
#1809193

If it’s been longer than a month since you sent the memorial edit request, send an email explaining the problem to: edit@findagrave.com Explain the problem BRIEFLY. Show the suggested edit, the date it was sent, to whom and any responses.

If they won’t respond to you and help out, or they refer you to the general Edit process ( which you already know about because you submitted Edits), or they don’t respond at all, delete all your memorials and your account and refused to do business with a company who clearly doesn’t give a crap about doing things the right way, or your input to make things better. I know, it’s not the answer I wouldn’t want to receive either, but it seems to be the norm with their customer service which isn’t “customer oriented” at all.

Review
#1719693 Review #1719693 is a subjective opinion of poster.
Pros
  • I used to love it using the old web site
Cons
  • Inability to file complaints with company
  • Error linking to ancestry also liked the old website
Reason of review
Very inaccurate information
Preferred solution
Ancestry needs to redo policies and the website.
Tags
  • Wrong Information Website
1.0
Details
Henry King Odom Memorial 37455725 - Find A Grave review
Find A Grave 2018 Forced Correction Henry King Odom - 37455725 In 2009 Cecelia Stewart (#47117292) created a Find A Grave Memorial (#37455725) for a person titled Henry King Odom. It ran for 9 years with the incorrect data. When confronted with the true facts Cecelia...
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Review
#1677275 Review #1677275 is a subjective opinion of poster.
Product
Find A Grave Website

Dissatisfied | Find A Grave review

1.0
Details
I have contributed over 60,000 memorials, but no more as you will not recognize my email address, which is jjchristeson@verizon,net or my password Janet1997 as you say it is not in your system. I reregister and you say I already exist, but I still can not enter. I get up to 50 emails a day to update and those I no longer can do it. What is wrong with you people? You think I have another email address and password, but I don't . Pleas update or tell me why I am no longer accepted. John J. Christeson at jjchristeson@verizon.net
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Review
#1670564 Review #1670564 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Tags
  • Memorial

FIND A GRAVE FORCED TO ADD PHOTOS TO MEMORIAL #143829989

1.0
Details
Find A Grave Forced To Add Photos To Memorial FIND A GRAVE FORCED TO ADD PHOTOS TO MEMORIAL #143829989 "Joseph King "Joe" Odom Memorial #143829989" In 2015 a memorial was created that was titled 'Joseph King Odom'. This memorial had just 1 photo added....it was his grave marker. In 2018 Find A Grave removed the 1grave marker photo from the memorial and activated this text under the memorial title 'add photo' which reads "Adding photos to this memorial is not allowed." which left "Joseph King ("Joe") Odom memorial #143829989 blank of any photos. By mid March 2018 FIND A GRAVE WAS FORCED to add 3 photos (including the grave marker photo that Find A Grave had earlier removed) to Joseph King Odom's memorial and Find A Grave also changed the memorial title from Joseph King Odom to Joseph King 'Joe' Odom. By Orchid Rose
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Review
#1668483 Review #1668483 is a subjective opinion of poster.
Cons
  • Failing to allow close family data being entered into memorials
Reason of review
BLOCKING PHOTOS FROM MEMORIALS
Preferred solution
Resolution requested : Find A Grave to Unlock / unblock all photo add function in all memorials in Find A Grave website.........
1.0
Details
Find A Grave 2018 Forced Correction Find A Grave 2018 Forced Correction Henry King Odom - 37455725 In 2009 Cecelia Stewart (#47117292) created a Find A Grave Memorial (#37455725) for a person titled Henry King Odom. It ran for 9 years with the incorrect data. When...
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Review
#1666152 Review #1666152 is a subjective opinion of poster.

They're The Ones That Are DEAD | Find A Grave review

1.2
Details
I have been posting information and photos on this site for some time. Recently I've had a "troll" that has been adding information and "meddling" with my information. I know who it is and I told them to stop. They didn't They're not family and most of what they post is wrong. This "toll" has filled a page with photo requests from local cemeteries. I don't have time for it. So I contacted Find A Grave SEVERAL TIMES to block this "troll" and delete their requests. NO ANSWER. Since this website is free I can't cancel my subscription. It's not a major issue, just annoying. And I get enough BS from other sources!
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Review
#1663647 Review #1663647 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Pros
  • Lots of useful information and photos helpful to genealogists
  • Photos of grave markers
  • Ability to search for a gravesite
Cons
  • Accessability
  • How they handle contibutors
  • Posting of incorrect information
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • grave monuments
  • educational information
  • Cemeteries

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Lehi, Utah 84043-5373
United States
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HORRIBLE SITE - STAY AWAY | Find A Grave review

1.0
Details
Banned me for helping veterans families see pictures of their loved ones at Arlington National Cemetery where all online photos are free to use until someone can go to the cemetery and take a photo. I was continuously asked by family to post these pictures. I was threatened but never contacted by an actual admin. I will be cancelling my membership to ANCESTRY.COM who owns FINDAGRAVE. STAY AWAY HATEFUL PEOPLE AND JIM TIPTON IS ALLOWING IT.
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Review
#1661689 Review #1661689 is a subjective opinion of poster.
Cons
  • Customer service
  • Poor staff
Reason of review
Poor customer service
Loss
$100000
Preferred solution
REINSTATE MY ACCOUNT
Tags
  • Ripping Off Relatives