Find A Grave Reviews and Complaints
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- Customer service
- Unresponsive administrators
- Posting of incorrect information
- Ability to search for a gravesite
- Photos of grave markers
- Finding information in cemeteries
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Verified ReviewerWatch Out | Find A Grave review
- Family friends can see loved one
- Posts by non friends or family are damaging
Update by user Jan 09, 2019
I can not share with my ancestry account even when it is given to me from them, why?
Original review posted by user Jan 08, 2019
Login password reset, please. And also I cannot share any grave pictures to my ancestry accounts?- Inability to file complaints with company
Do you ask your guests how to decorate your home? Didn't think so.
- Having to change my passcode
This site is Pissed Consumer, not Find A Grave, no one is going to call you from here. Go to Findagrave.com, look under the FAQ's and it tells you how to get a hold of them.
But look on the bright side, you just posted your phone number for the whole world to see. :/
This change. Either move on or complain endlessly. Your choice.
Searching by memorial number is there. Click the "More search options" link beside the Search button.
You couldn't edit or supply information about a specific cemetery on the old site either.
You have to go to Find A Grave's Community Forums to do that.
I'll admit, I don't know how to create a new cemetery but I'm sure it's there.
You could see all of your memorials on the old site too - at least until you hit the 10k mark.
All you have to do is click the "Search" to narrow the list. Why is that a problem?
- I used to love it using the old web site
Here's the process to follow to get the links made:
1.) Submit the relationship links on the Edit tab.
2.) Wait for the memorial manager to accept or decline. They have 21 days in which to do so.
3.) If declined, go back to the Edit tab and choose the 6th option "Suggest any other correction".
3a.) Type out your requesting, including sources (preferably links) that prove the relationship.
3b.) Mark the box to send yourself a copy of the email, then submit.
4.) Wait for memorial manager to act on the Suggest A Correction. They have 30 days in which to do so. 5.) After 30 days, if the link is not made, forward your copy of the Suggest A Correction to the appropriate administrative address (found in the FAQs). 6.) Wait for the administrators to make the change.
It is currently taking 5-6 weeks for them to get to emails. NOTE: The memorial manager has the right to decline the relationship links IF the other memorials are "Unknown Burials".
- Posting of incorrect information
- Poor staff
- Getting screwed over
If someone is "mowing the rows" (taking a photo of every grave in the cemetery), they do not know more information than what is on the stone. Additional information may come from research OR from edits submitted by others.
There is no way to know what was added directly by the memorial creator or what was submitted by others and which the memorial manager accepted on "good faith" believing others would not knowingly submit false info. Therefore, blaming the memorial manager for "making up" info is unfair.
Good news!! You can submit corrections to the incorrect info on the Edit tab.
If your suggestion is declined, you can follow up with documentation to the manager by sending a "Suggest A Correction (the 6th option on the Edit tab). After 30 days, if the manager still won't correct the memorial, you can appeal to Find A Grave directly by forwarding the "Suggest A Correction" to the appropriate address and clearly/succinctly requesting the change.
- Ability to search for a gravesite
- Inability to file complaints with company
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If Find A Grave considers your father "famous" they will take over management of the memorial as they do all famous individuals. If they do not consider your father famous, you can message the creator of the memorial thru the Edit tab (6th option) and write a message, stating your relationship and asking for it to be transferred to you. It is a required transfer.
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So confused here... First, you wanted to learn more about your grandmother so you found her memorial on Find A Grave.
Then you say there was missing information from the memorial and you're sickened by the disrespect of the member who added it.
Because it didn't have the horrible way your grandmother died? Or because you wanted the memorial to include the horrible details?