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Verified Reviewer
New Reviewer

I can't log in. It says my " page not found error 404".

After exploring the 'net, I discovered Find A Grave changed operating system requirements without informing consumers ahead or after the change. The customer service line said agents weren't available, and told you to go to customer service online. However, I'm only a "guest "and wasn't allowed in to this section of the site. I'm no longer considered a member. Requesting to get into my own member page is an "error" as I've not updated my software. No hours for customer service were stated.

User's recommendation: If the site works, side it when you can. For now, it's still free. However, where Ancestry.com is part of the network, I would be hesitant to pay their premium prices with the lack of customer service.

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ID
#2553779 Review #2553779 is a subjective opinion of poster.
Product
Find A Grave Website
Preferred solution
In the future, advise customers ahead of major software update needs. In the meantime, I will see if I can access this site at the library. If I can, it won't be as convenient, but will still be somewhat accessible.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sponsored memorials not allowing 30 pictures

I sponsor memorials for some of my family members. I noticed when I post a picture, it says I can post 30 pictures, not 20, for memorials I sponsor. I'm trying to load more pictures on my ex-husband's memorial and I the website won't let me. Please advise me how I can post the 30 pictures that I am permitted to do. Sandy Lyle FAG ID 4737****
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1 comment
#2001685

From Find A Grave's Help file: 1. Each contributor can upload a maximum of 5 photos for a memorial.

2. A memorial can have a maximum of 20 photos from all contributors. 3.

The sponsor of a memorial may add an additional 10 photos (for a total of 30 on the memorial). The person who sponsors can only add 15 (the 10 from sponsoring and the original 5).

ID
#2458225 Review #2458225 is a subjective opinion of poster.
New Reviewer

Problems with signing in

My email is marlenedoug@***.com, I forgot my password and was timed out after 30 minutes. Can't get signed back in to use "forgot password" button. In addition, can't seem to get the system to work when I attempt to use the cemetery find feature. I enter country, state and county then hit enter. System appears to hang up at this point. If I enter only a name and DO NOT attempt to do a cemetery find, the system works fine. I didn't have this problem until I lost my sign on. Any help or ideas would be appreciated. Thank you.
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1 comment
#1972926

I'm also having a problem with not being able to get back into my account because I keep getting locked out. I forgot my password, then come to find out I am not receiving the link to reset my password because my messages on the site were disabled!

No wonder I cannot receive messages from this site! Now how do they expect me to sign back in?

I've been on this site for many years and have never had this problem come up before! I cannot stand the new site!

ID
#2076340 Review #2076340 is a subjective opinion of poster.
Product
Find A Grave Account
Preferred solution
help with problems and resolve sign in problem

Unable to add Memorials

I heard from on Mon. They were having issues with their site, Dont know if they answered because I made an complaint
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ID
#1992705 Review #1992705 is a subjective opinion of poster.
Location
Saginaw, Michigan

Find a Grave is a Blessing. Free site follow the rules.

If your memorial page is merged then go to the person that created it first and ask to have it transferred to you, if they won't then add to the Memorial page that is there. Don't see an issue. If you don't want what you put on line used by other researchers then don't put it out there. Find a Grave is for everyone not just you. If you want your information for only you then put it somewhere else. Find a Grave is free and is an amazing site for True Genealogist as well as for family members of the deceased to have a place to find and visit that can not afford to go in person. Grow Up.

User's recommendation: Just follow the Rules and Enjoy Free Use.

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ID
#1925530 Review #1925530 is a subjective opinion of poster.
Location
Sharpsburg, Georgia

My suggested edit on my father was not being met in over a year

Thank you for your help The situation has been resolved. My fathert's memorial has been transferred over to me to maintain Finally heard from original person who posted the original memorial.

User's recommendation: If you have a problem, please get in touch with findagrave help line.

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ID
#1860502 Review #1860502 is a subjective opinion of poster.
Location
Williston, North Dakota
New Reviewer

Be careful, check your FAG # Carefully!!!!!!!

Update by user Mar 01, 2020

Wrong FAG # for my profile

Original review posted by user Mar 01, 2020
My name is John M. Harper. I created an account with my ID# assigned by FAG as 4972****. This was created so I could seek to transfer profiles of my family members to my profile. Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john.harper.5784@***.com
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ID
#1809676 Review #1809676 is a subjective opinion of poster.
Product
Find A Grave Profile
Cons
  • Need to have better customer service contact
Loss
$11
Preferred solution
Give me the correct FAG #
New Reviewer

This is a great site for finding and linking relationships, verifying information and a great addition to your genealogical research experience.

For about a month, when I enter a name or a memorial number, it will come up on the screen for about 3 seconds and then just disappears. I have restarted my computer numerous times. Deleted the current connection and reconnected multiple times. I am a genealogist and am currently adding photographs to my local cemetery on Find A Grave. I am currently working on seven different trees for others. Please help me solve this current perplexing problem. I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly.
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ID
#1747744 Review #1747744 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • I used to love it using the old web site
Cons
  • Difficulty using website
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
New Reviewer

Bonnie Shaw's memorial

I am Bonnie Saul's daughter Sherry Shaw Pena and I found two inserts under her name using my pictures and information that is not correct I asked one person to remove their insert and the other person has no contact information as her daughter and the rest of the family I would like for you to ask them to remove their inserts my mother is Bonnie Mae Shaw born 1933 died July 17th 2019 she's buried at Lakewood memorial in Hughson California Stanislaus county can you please take a look at this and rectify this problem
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ID
#1673213 Review #1673213 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • Just anyone can add an insert with the wrong information
Reason of review
Unknown persons giving information that's not correct using pictures that belong to other people
Preferred solution
Have the two people who have inserts on find a grave under the name of Bonnie Mae Shaw remove their inserts and information
New Reviewer

Can not sign in

cant sign in with my email. I did forgot my password but still can not sign. Please help me. donnamariebuckeye@***.com
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ID
#1660353 Review #1660353 is a subjective opinion of poster.
Location
Princeton, West Virginia
Product
Find A Grave Account
Reason of review
cant sign in
New Reviewer

Wrong Birthdate " DAY " at my Grandmother's site.

My Grandmother's memorial page: ELSA A. GAISER WALLACE--has her Birthdate listed as: 22 April 1889; that shows a wrong day. My Grand-- mother's Birthdate is 19th of April 1889. She was married Exactly on her 17th Birthday: 19th April 1906! Hope you will Please rectify that and make the necessary adjustment. Thanks a Million, your site is otherwise Extremely Awesome. . . thanks again--be Well, have a Super Day , Robert the Wallace P. S. My E-MAIL: SirWilliamWallaceForAlba@***.com
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ID
#1656832 Review #1656832 is a subjective opinion of poster.
Service
Find A Grave Genealogy Record
Pros
  • Gives some good information
Cons
  • Wrong information
Reason of review
Wrong data on my Grandmother's memorial page.
Preferred solution
Let the company propose a solution
New Reviewer

Need Help getting into my account.

I tried to access my account and it would not let me in. I wanted to try to reset my password and it would not respond at all. Please help. I need to leave my son some flowers. Send Info To My Personal E-Mail Address: toynuck20@***.com Thank you Don Nuckols
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ID
#1561588 Review #1561588 is a subjective opinion of poster.
Product
Find A Grave Account
Reason of review
Poor customer service
New Reviewer

How post an obituary with relevant information

I want to add obituaries on my parents gravesites. How do I do this? Can I add newspaper articles? Can I add Word Documents? I notice that a number of people have done this but I can't figure out how to do this on the website. Thank you for providing such valuable support for my family history search. Judy Seale, Buffalo, New York
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ID
#1538425 Review #1538425 is a subjective opinion of poster.
Product
Find A Grave Website
Reason of review
I am expanding what I know about how to use findagrave.com site. It has been very valuable to me.
New Reviewer

I love this website!

my name is Laura Tips. I have been a member for almost 20 years, and got a new computer & now I am having problems with signing in. this is my favorite web site; I visit every day and I have added my deceased family members & pets. this is my old information: user name-catholicgirl @***.net. new info: same user name, new e-mail address is lauratips@***.com, can you please help me? thank you. I await your response Happy l Happy Happy Cry
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ID
#1491468 Review #1491468 is a subjective opinion of poster.
Product
Find A Grave Website
Reason of review
Good customer service
New Reviewer

Jim Tipton

You people at find a grave need to do something about him.. Oits a DISGRACE to the rest of us.
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ID
#1301310 Review #1301310 is a subjective opinion of poster.

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