Show reviews that mention
site family people information memorials memorial cemetery members website member
Filter review

They won't reply to my message.

Someone posted an incorrect picture at my uncle's page. The message to the person who posted it went unanswered, so then I messaged Find a Grave. They also have not responded.

User's recommendation: Don't bother to try to get customer service from Find a Grave.

View full review
ID
#2135196 Review #2135196 is a subjective opinion of poster.
New Reviewer

Bad ID for memorial created during your service interruption

Memorial for: Dora Richardson - Hillcrest Cemetery, Hamburg, Erie, New York Can't access "invalid Memorial ID" Please Fix FIND A GRAVE ID 4874**** EMAIL fred_phil@***.com
View full review
ID
#2134972 Review #2134972 is a subjective opinion of poster.
Preferred solution
Fix or delete memorial
New Reviewer

Strangers create memorials without family approval

I have been researching genealogy for over 20 years. The information available via Find a Grave is usually in Ancestry. My family is upset because my relatives' (including my father and brother) private family cemetery, located on private property (we have the deed) and owned by the family for almost 100 years was entered by a stranger without permission. This person is an author who lives in another state. She photographed the headstones and created memorials. She even listed my very alive mother as deceased because her name is on a double headstone with my dad. Then, she ignored requests to transfer those memorials from various family members. Find A Grave will not intervene on all of the memorials because aunts, uncles, and cousins are not within 4 degrees of relationship. She is a stranger who committed a crime to access the cemetery! She has thousands of memorials. I doubt she is related to many of them. I grew up with these people and loved them. Find a Grave should require memorials to only be created by a family member.

User's recommendation: Complain and Keep Complaining.

View full review
3 comments
#1967909

This is so true. I am sorry that this has happened to you, Brenda.

I have had the same woman persistently taking my memorials, people who are directly related to me and managing them, adding to her bio that she accepted to care for the memorials. That's a lie, no one said she could accept care. They should ask for permission. I really liked Find a Grave.

This happened once before with the same woman, so I deleted my account and started a new one, adding my memorials again and it has happened again. Hopefully, things get resolved for both you and me.

#1935020

They did the same to my mothers headstone. Took a picture without consent and put it online.

My mothers burial was private and we even kept obituary offline. These *** come along and take a picture and put it online. That is an invasion of privacy.

So now I keep watching to see if they do it again. I will take legal action.

#1936663
@PissedConsumer1935020

They do not need consent to post your family photos as long as they took the photos. If you do not own the property then it is called public domain. The AG ruled this, one does not own a grave and the owner may or may not delete it.

View more comments (2)
ID
#2125855 Review #2125855 is a subjective opinion of poster.
Service
Find A Grave Customer Care
Pros
  • Gives some good information
Cons
  • Strangers create memorials & refuse to transfer to relatives
Preferred solution
Let the company propose a solution

Find A Grave information on memorials can not be trusted as truth.

I agree with the statement above in reference to Mary E. Payne and BlueJay. I am retired from the Smithsonian Institute with a Masters Degree in DNA Analysis. I am Mr. Kidd (who wrote the item above) second cousin on his fathers side. BlueJay states that my grandparents (Robert and Sarah Kidd) lived in a small town south of Louisville because she has a census that shows it. What she is not aware of is that anyone that is at that address on April 1st and staying for a month or so (reguardless if they own a home someplace else) is counted at the residence they were at on April 1st. My grandparents were staying at my fathers home with us because my mother was gravely ill and my dad needed some extra help. Their main and permanent residency was in East Bernstadt Ky. It is incorrect information like this that Find A Grave allows to go on that makes the sight very unreliable in its information. Other information that Mary E. Payne had been a supposed account of one of our relatives traveling across Cumberland Gap in the mid to late1800s and seeing Daniel Boone's initials carved in a tree. Having worked for years with the Smithsonian I find this hard to believe as 1) Any such historical relic of that type would have been removed long ago and 2) It has been long told that this legend as a myth as no such carvings has ever been established. The best family research sites around are 1) Ancestory 2) MyHeritage and 3)FamilySearch. But even with these sites, it is important to double check any information you find and then, double check it again. I can not begin to tell you how many complaints I have heard over the years concerning Find A Grave. As stated above, BEWARE!

User's recommendation: BEWARE! There are other more reliable websites.

View full review
ID
#2111408 Review #2111408 is a subjective opinion of poster.
Location
Savannah, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refusal of memorial transfer

I am a direct line of a memorial on Find a Grave, I created a memorial of this person added bio, family members, exact D/O/B etc. After creating this memorial I saw that another person had created a memorial on this person under incorrect spelling and info that was not "fit" for a deceased person. I asked for transfer, was never answered by the individual that "owned" the memorial. Then I noticed that my memorial was tagged as a duplicate and Find a Grave transferred my memorial bio, pictures, family members and corrected info over to the individual that I asked transfer from. Now she has this memorial (she "owns" it because her grandfather line murdered my line). Find a Grave thinks this is appropriate!? Family members should be allowed to manage family members. I would like memorial ID# 16790**** transferred to me. This memorial is in my city, her mother is the sister to my gr gr grandmother and is not related to the individual that is now managing. I am really upset that my hard work and bio is now in the ownership of a non family member. My contributor ID is 4865****, Theresa Casler Dutton

User's recommendation: Do not trust litigation from Find a Grave.

View full review
2 comments
#1913365

I have the same unanswered complaints!! Have numerous direct family memorials that have a lot of incorrect information.

All “owned” by a 6th time removed cousin. I have been requesting transfers for almost a year and ALL have gone unanswered. Have sent numerous emails to findagrave with 0 replies!! I did manage to track down this cousin thru Facebook.

She responded with “I have been traveling this year and can’t use up my data.

It will have to wait until Spring of next year!” NOT ACCEPTABLE!! I am trying to “clean up” those memorials for printing and addition to a genealogy book for an upcoming reunion.

#1910685

That is awful and very disturbing practices. I don't like how these people are able to keep these memorials, have wrong info, many won't transfer either!

Very irritating! I recently found quite a few relatives on my mom's side, a link led to FA_ and so much of the info was wrong. I have their ancestral history and info, so I know the info was wrong. Back then many had the same names and migrated to the US so they take people with those names and erroneously list them as relatives.

SMH.

They should have it where users can name a person,give info on the grave site etc, however, when a relative knows the correct history and info, they can correct the info, and of course become the rightful owner! ~ Karla K.

View more comments (1)
ID
#2111295 Review #2111295 is a subjective opinion of poster.
Service
Find A Grave Genealogy Record
Pros
  • Cemetery listings
Cons
  • Theft of original memorials i created
Preferred solution
transfer of memorial to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wasn't able to log in to my original Find a Grave account

Because I have a new email address, I was not able to log into my supposed current acct at tomvcl@***.com That acct no longer exists. There's no way I could log in to update my acct with the new email address of geefwiz456@***.com Now I've had to create a new acct with you in order to send this note. ... and of course have lost all my memorials, etc. Is there any way I can salvage my original account? i.e. the memorials and photos of family members that I had entered in to Find a Grave? Thanks, Tom VanCleve
View full review
ID
#2109951 Review #2109951 is a subjective opinion of poster.
Pros
  • Good resource
  • Find a grave effectiveness
Cons
  • No phone contact
Preferred solution
Read my note to them. What I'm asking for is in there
New Reviewer

Payment

I was thanked for a payment and I didn't authorize. Can you tell me what this is for? Ann010759@***.com
View full review
ID
#2109498 Review #2109498 is a subjective opinion of poster.
Preferred solution
Full refund
My experience with Find A Grave is that the contributors with thousands of memorials and add hundreds a week are obsessive hoarders. They are not related in any way to those memorials, but they REFUSE to transfer them to family members unless you are within the RULES...
View full review
View full review
ID
#2107514 Review #2107514 is a subjective opinion of poster.
Location
Stockbridge, Georgia

Trf of memorials

4683**** NanaA is not taking emails and she has the memorial of my G grandmother Dell Meador ID 1989**** and I would like it transferred to me Thanks Thad Grafton 4855****
View full review
ID
#2088693 Review #2088693 is a subjective opinion of poster.
Location
Macon, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jul 28, 2020

Received no apologies do far only sarcasm when I request information as to what it was that I did to promote my account being deleted.

Original review posted by user Jul 28, 2020
Several months ago when I was a member of Find A Grave. I filed complaints on two people (Mary E. Payne and Toni McFadden) who were...
View full review
View full review
2 comments
#1910688

What a shame. I too have seen my ancestors on my mother's side with a lot of incorrect info.

Like you wrote, they add relatives that are not related, omit the ones who are.

SMH! Karla K.

View more comments
ID
#2085074 Review #2085074 is a subjective opinion of poster.
Product
Find A Grave Website
Pros
  • Cemetery listings
Cons
  • Incorrect info and unprofesstional
  • Just anyone can add an insert with the wrong information
Preferred solution
Apology
New Reviewer

Problems with signing in

My email is marlenedoug@***.com, I forgot my password and was timed out after 30 minutes. Can't get signed back in to use "forgot password" button. In addition, can't seem to get the system to work when I attempt to use the cemetery find feature. I enter country, state and county then hit enter. System appears to hang up at this point. If I enter only a name and DO NOT attempt to do a cemetery find, the system works fine. I didn't have this problem until I lost my sign on. Any help or ideas would be appreciated. Thank you.
View full review
1 comment
#1972926

I'm also having a problem with not being able to get back into my account because I keep getting locked out. I forgot my password, then come to find out I am not receiving the link to reset my password because my messages on the site were disabled!

No wonder I cannot receive messages from this site! Now how do they expect me to sign back in?

I've been on this site for many years and have never had this problem come up before! I cannot stand the new site!

ID
#2076340 Review #2076340 is a subjective opinion of poster.
Product
Find A Grave Account
Preferred solution
help with problems and resolve sign in problem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Harassment

I opened up a find a grave account to volunteer as a transcriber, and find some of my deceased family members, as I begin to manage and upload information about them I was blocked from uploading correct information about my family, I have a huge immediate family my immediate grandfather had 13 children, so that is why I was correcting information on some of their memorials I was blocked from adding and updating information.
View full review
1 comment
#1934421

Theyre insensitive pigs.

ID
#2070504 Review #2070504 is a subjective opinion of poster.
Product
Find A Grave Website
Preferred solution
That I be treated fairly and not discriminated against for wanting to manage my family memorials and transcribing other memorials as a volunteer.

Delete

please Delete Virginia Lindsey Abbott she is not from mexico i put it on there and it is wrong
View full review
ID
#2055035 Review #2055035 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Content of photos.

What items are not permitted on a photo. I had a photo with a border.. I was TOLD by a FAQ member to take it .down or else he would report it to FAG management. I took it down but will repost it if you tell me there is no "regulation against borders." It was plain gold.
View full review
ID
#2053517 Review #2053517 is a subjective opinion of poster.
Pros
  • Easy to use
Preferred solution
Guidelines

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong picture and information put on memorial page

Hello David G Stuart ID# 280**** posted wrong information on my friend's memorial page. It is very upsetting for her sister who is disabled and asked me to try and get it taken off. Not only did he add a picture of some girl, he added a maiden name to a lady who was never married. She also never lived in Kansas. Unknown people have added flowers. Here is memorial page information Mary Jo Donna Trower Memorial ID# 7191**** Idumea Cemetery Laquey MO Please let me know if I need to contact someone else. Thank you
View full review
ID
#2049747 Review #2049747 is a subjective opinion of poster.
Service
Find A Grave Genealogy Record
Pros
  • Finding information in cemeteries
Cons
  • Incorrect information
Preferred solution
remove false information and tell David G. Stuart to get his facts right