State: Texas Product: Find A Grave Customer Care Clear all filters (2 of 22 reviews match)

Find A Grave in Austin, Texas - A feature I used is no long working - why

I used to be able to click on Save To and save to ancestry. I click on Save To and it does nothing. Do you know why? Is my membership expired or something Public Name SUSAN IRISH Find A Grave ID 49443133 Member Since Dec 2017 (1 year · 6 months · 11 days) My email is
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#1583343 Review #1583343 is a subjective opinion of poster.
Find A Grave Customer Care
I have submitted several edits to Ellen Stevens #47128166.There has been no response and her Bio and messages are disabled. I wonder if she is still active. Deloris Gueterman #48536566.Thank you for your help in this matter.
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Years ago you could email edit at findagrave dot com and in reasonable time get a resolution to a problem. Then bought Find A Grave and the admin side has gone downhill.

If you call Ancestry (no way to call Find A Grave really) you get "it's all volunteer" or "they are eight weeks BEHIND in doing corrections!" or the like. Never used to be that way! They would fix it, email or politely explain why they could not. Now you need to join *** forums (separately) and read to figure out your problem.

I have seen duplicated records where a graver put ten plus relatives in the wrong city, wrong cemetery; any normal edit was never fixed, no reply. When *** was emailed (four times) they admitted he was deceased, amended his profile, but NEVER FIXED HIS ERRORS! So today--good luck. Read the rules and FAQs online then select other departments to email (info at findagrave dot com) or you may never get a reply.

Are all staffers unpaid there? Why can't Ancestry HQ manage it better since they own it--set up a new system to manage it?!!

#840207 Review #840207 is a subjective opinion of poster.
Find A Grave Customer Care
Reason of review
Poor customer service

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